PRELIMINARY INFORMATION FORM

( Tugba.com – Sarmaşık Clothing Construction Food Electronics Industry Foreign Trade Marketing Inc.)

This Preliminary Information Form aims to inform the BUYER about their rights and obligations regarding the product they have purchased, within the framework of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

The BUYER acknowledges, declares, and undertakes that they have carefully read and understood all the provisions contained in this Preliminary Information Form and that they have been informed by giving their approval electronically .
Order confirmation means the BUYER assumes the obligation to make the payment .

1. SELLER INFORMATION

Company Name: Sarmaşık Giyim İnş. Gıda Elek. San. Dış Tic. Paz. A.Ş.
Address: Ehlibeyt Mah. Tekstilciler Cad. No:25/B Inner Door No:2, 06520 Çankaya / ANKARA
Trade Registry Directorate: Ankara Trade Registry Directorate
Commercial Registry Number: 459662
MERSIS No: 0751042488500026

Contact Information:

Phone: (0312) 472 29 87
Customer Service: 0850 302 64 64
Email: iletisim@tugba.com
KEP: wrapsikgiyim@hs02.kep.tr

2. BUYER INFORMATION

Name/Title: …………………………………
Address: …………………………………
Telephone : …………………………………
Email: …………………………………

3. ESSENTIAL CHARACTERISTICS AND PRICE OF THE GOODS/SERVICES SUBJECT TO THE AGREEMENT

Product Name and Key Features	Piece	Installment	Total Amount (TL)
…………………………………	...	...	...

VAT: …………
Shipping Fee: …………
Grand Total: …………

Detailed product specifications can be found on the product page published on tugba.com. Campaigns and discounted prices are valid for the advertised period.

4. PAYMENT METHOD

Payment;

credit card,
bank card,
Bank Transfer/EFT
or by other methods offered by the SELLER.

Your credit card information is transmitted directly to the relevant payment institution without being recorded by the SELLER.

In installment sales, the terms of the credit card agreement between the BUYER and the bank apply. The SELLER is not responsible for any interest, installment, or commission fees charged by the bank .

If the bank fails to pay the SELLER the price of the product, the BUYER is obligated to return the product within 14 days of receipt .

5. SHIPPING AND DELIVERY

Shipping Time

Orders will be shipped after payment confirmation is received. Delivered to HepsiJET within 1-3 business days .
The general delivery time is a maximum of 30 days .

Delivery Point

Delivery will be made to the address specified by the BUYER during the order process.
The SELLER is not liable if the third party designated by the BUYER refuses to accept the delivery.

Delivery Responsibility

The SELLER is responsible for any loss or damage that may occur until the goods are delivered to the BUYER or the person designated by the BUYER.

If the BUYER requests a carrier other than the one specified by the SELLER, any loss or damage to the goods after delivery to that carrier shall be the responsibility of the BUYER.

Shipping Fee

Delivery fees are specified at the time of ordering.
Shipping is free within Turkey for orders over 1500 TL .

6. RIGHT OF WITHDRAWAL

The BUYER may exercise their right to withdraw from the contract within 14 days without giving any reason and without paying any penalty .

Beginning of the Period

Single item: on the day the product is received.
Multi-part products: delivery of the final part.
Regular delivery: first delivery day.
The buyer may exercise their right of withdrawal even before delivery.

Cancellation Notice

It can be sent via the following methods:

Cancellation Form on tugba.com ,
Written statement to the SELLER's address,
iletisim@tugba.com e-mail address.

The SELLER shall immediately notify the BUYER of receipt of the cancellation notice.

Product Usage

The BUYER is not responsible for any changes that occur as long as the product is used in accordance with its operation, technical specifications, and usage instructions. The BUYER is responsible for any loss of value resulting from improper use.

7. RETURN PROCESS AND CARRIER

Yurtiçi Kargo is the carrier designated by Tuğba.com for returns .

For returns made using Yurtiçi Kargo's free return code, the BUYER will not be charged return shipping costs .
If Yurtiçi Kargo does not have a branch in the recipient's location, the recipient may send the shipment with the payment on delivery using any courier company they prefer .
Even if there is a branch, if the shipment is made with a different carrier, the return costs will be borne by the BUYER.

The BUYER must return the product to the SELLER within 14 days of exercising their right of withdrawal .

The SELLER has 14 days from receiving the cancellation notice ;

product price,
delivery costs if any
The refund will be processed according to the method used by the BUYER for payment.

The process of banks updating credit card limits during refunds is not the responsibility of the SELLER.

8. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

According to the regulations, the right of withdrawal cannot be exercised in the following cases:

a) Goods whose prices vary depending on financial markets
b) Products manufactured specifically for the BUYER
c) Perishable goods or goods that may expire
c) If the packaging of products that cannot be returned due to hygiene reasons has been opened.
d) Goods that cannot be mixed or separated from other products
e) Opened books, digital content, computer consumables
f) Periodicals (newspapers, magazines, etc.)
g) Services to be provided on specific dates, such as accommodation, transportation, car rental, food and beverage supply, etc.
g) Services performed instantly in electronic format
h) Services initiated with the BUYER's approval before the cancellation period expires
i) Vehicles and UAVs subject to registration
i) If the packaging has been opened on phones, tablets, computers, and smartwatches
j) Sales made through live auctions
k) For products where installation must be done by the seller, if the installation has been completed.

9. METHODS OF COMPLAINT AND APPLICATION

The BUYER shall submit all requests regarding order, delivery, product or return processes to:

can be transmitted via.

In case of dispute;

Consumer Arbitration Boards located in the consumer's place of residence or where the transaction took place ,
Consumer Courts handle disputes regarding value.
is authorized.

10. OTHER PROVISIONS

This Preliminary Information Form is an integral part of the Distance Sales Agreement .
The form and contract will be sent to the email address provided by the BUYER.
The SELLER is obligated to retain records relating to the information provided for 3 years .

HISTORY: …………………

By electronically approving this Preliminary Information Form, the BUYER declares that they have read and accepted all the terms and conditions.

Preliminary Information Form