Preliminary Information Form

PRELIMINARY INFORMATION FORM

(Tugba.com – Sarmaşık Clothing Construction Food Electronics Production Foreign Trade Marketing Inc.)

This Preliminary Information Form aims to inform the BUYER about their rights and obligations regarding the product purchased within the framework of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

The BUYER accepts, declares, and undertakes that they have carefully read and understood all the provisions in this Preliminary Information Form and have been informed by giving approval in electronic media. The confirmation of the order means that the BUYER is under the obligation to pay.

1. SELLER INFORMATION

Title: Sarmaşık Clothing Construction Food Electronics Production Foreign Trade Marketing Inc.
Address: Ehlibeyt Mah. Tekstilciler Cad. No:25/B İç Kapı No:2, 06520 Çankaya / ANKARA
Trade Registry Office: Ankara Trade Registry Office
Trade Registry Number: 459662
MERSİS No: 0751042488500026

Contact Information:
- Phone: (0312) 472 29 87
- Customer Service: 0850 302 64 64
- E-mail: iletisim@tugba.com
- KEP: sarmasikgiyim@hs02.kep.tr

2. BUYER INFORMATION

Name Surname / Title: …………………………………
Address: …………………………………
Phone: …………………………………
E-mail: …………………………………

3. BASIC FEATURES AND PRICE OF THE GOODS/SERVICES SUBJECT TO THE CONTRACT

Product Name and Basic Features | Quantity | Installment | Total Amount (TL)
………………………… | … | … | …

VAT: …………
Shipping Fee: …………
Grand Total: …………

Detailed features of the products are available on the product page published on tugba.com. Campaigns and discounted prices are valid for the announced period.

4. PAYMENT METHOD

Payment can be made by;
- credit card,
- bank card,
- Wire Transfer/EFT
or other methods offered by the SELLER.

Your credit card information is transmitted directly to the relevant payment institution without being recorded by the SELLER.

In installment sales, the provisions of the credit card agreement between the BUYER and the bank apply. The SELLER is not responsible for interest, installments, and commissions applied by the bank.

In case the bank does not pay the product price to the SELLER, the BUYER is obliged to return the product received within 14 days.

5. SHIPPING AND DELIVERY

Shipping Time
Orders are delivered to HepsiJET within 1–3 business days after receiving payment confirmation. The general delivery time is at most 30 days.

Delivery Point
Delivery is made to the address specified by the BUYER during the order. The SELLER is not responsible if the third party designated by the BUYER does not accept the delivery.

Delivery Responsibility
The SELLER is responsible for loss and damage that may occur until the goods are delivered to the BUYER or the person designated by the BUYER.

If the BUYER requests another carrier other than the carrier designated by the SELLER, the loss and damage after the delivery of the goods to this carrier belong to the BUYER.

Shipping Fee
Delivery fees are specified during the order. Shipping within Turkey is free for orders of 1,500 TL and above.

6. RIGHT OF WITHDRAWAL

The BUYER may exercise the right of withdrawal within 14 days without stating any reason and without paying any penalty.

Start of the Period
- Single product: the day the product is received
- Multi-piece products: the delivery of the last piece
- Regular delivery: the first delivery day.
The BUYER may also exercise the right of withdrawal before delivery.

Withdrawal Notice
It can be sent by the following methods:
- Withdrawal Form on tugba.com,
- Written declaration to the SELLER's address,
iletisim@tugba.com e-mail address.

The SELLER immediately notifies the BUYER that the withdrawal notice has been received.

Use of the Product
The BUYER is not responsible for changes occurring as long as they use the product in accordance with its operation, technical specifications, and usage instructions. The BUYER is responsible for the loss of value caused by improper use.

7. RETURN PROCESS AND CARRIER

Aras Kargo is the carrier designated by Tugba.com for returns (Aras Kargo return code: 1405938011157).

- For returns made using Aras Kargo's free return code, no return cost is charged to the BUYER.
- If there is no branch of Aras Kargo in the location of the BUYER, the BUYER can send the product with any shipping company with cash on delivery.
- If it is sent with a different carrier despite there being a branch, the return costs belong to the BUYER.

The BUYER must send the product to the SELLER within 10 days from the date they exercise the right of withdrawal.

The SELLER shall refund within 14 days from the receipt of the withdrawal notice;
- the product price,
- if any, the delivery costs
in a manner suitable for the payment method used by the BUYER.

In credit card refunds, the update process of the banks' limits is not the responsibility of the SELLER.

8. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Due to the Regulation, the right of withdrawal cannot be exercised in the following cases:
a) Goods whose price varies depending on financial markets
b) Products specially manufactured for the BUYER
c) Goods that can quickly spoil or whose expiration date may pass
ç) If the packaging of products that are not suitable for return due to hygiene has been opened
d) Goods that cannot be separated from other products
e) Books, digital content, computer consumables whose packaging has been opened
f) Periodicals (newspaper, magazine, etc.)
g) Accommodation, transportation, vehicle rental, food and beverage supply, etc. services to be performed on specific dates
ğ) Services performed instantly in electronic media
h) Services started with the approval of the BUYER before the withdrawal period expires
ı) Vehicles subject to registration and UAVs
i) If the packaging of phones, tablets, computers, and smartwatches has been opened
j) Sales made through live auction
k) If the installation of products that need to be installed by the seller is completed

9. COMPLAINT AND APPLICATION METHODS

The BUYER can submit all their requests regarding order, delivery, product, or return processes through:
- communication form,
- iletisim@tugba.com,
- 0850 302 64 64.

In case of dispute;
- Consumer Arbitration Committees in the residence of the consumer or the place where the transaction was made,
- Consumer Courts for disputes above the value
are authorized.

10. OTHER PROVISIONS

- This Preliminary Information Form is an integral part of the Distance Sales Agreement.
- The form and agreement are sent to the e-mail address provided by the BUYER.
- The SELLER is obliged to keep the records regarding the information for 3 years.

DATE: …………………

The BUYER declares that they have read and accepted all the terms by approving this Preliminary Information Form in electronic media.