PRE-INFORMATION FORM

(Tugba.com – Sarmaşık Giyim İnş. Gıda Elek. San. Dış Tic. Paz. A.Ş.)

This Pre-Information Form aims to inform the BUYER about their rights and obligations regarding the product purchased, within the framework of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

The BUYER acknowledges, declares, and undertakes that they have carefully read and understood all provisions in this Pre-Information Form and have been informed by providing electronic approval. Confirmation of the order means that the BUYER enters into an obligation to pay.

1. SELLER INFORMATION

Title: Sarmaşık Giyim İnş. Gıda Elek. San. Dış Tic. Paz. A.Ş.
Address: Ehlibeyt Mah. Tekstilciler Cad. No:25/B İç Kapı No:2, 06520 Çankaya / ANKARA
Trade Registry Office: Ankara Trade Registry Office
Trade Registry Number: 459662
MERSIS No: 0751042488500026

Contact Information:
- Phone: (0312) 472 29 87
- Customer Services: 0850 302 64 64
- E-mail: iletisim@tugba.com
- KEP: sarmasikgiyim@hs02.kep.tr

2. BUYER INFORMATION

Name Surname / Title: …………………………………
Address: …………………………………
Phone: …………………………………
E-mail: …………………………………

3. BASIC CHARACTERISTICS AND PRICE OF THE GOODS/SERVICES SUBJECT TO THE CONTRACT

Product Name and Basic Characteristics | Quantity | Installment | Total Amount (TL)
………………………… | … | … | …

VAT: …………
Shipping Fee: …………
Grand Total: …………

Detailed characteristics of the products are available on the product page published at tugba.com. Campaign and discounted prices are valid for the announced period.

4. PAYMENT METHOD

Payment can be made by;
- credit card,
- debit card,
- bank transfer/EFT
or other methods offered by the SELLER.

Your credit card information is not recorded by the SELLER but is directly transmitted to the relevant payment institution.

In installment sales, the provisions of the credit card agreement between the BUYER and the bank apply. The SELLER is not responsible for interest, installment, and commission applications made by the bank.

If the product price is not paid to the SELLER by the bank, the BUYER is obliged to return the product received within 14 days.

5. SHIPPING AND DELIVERY

Shipping Time
Orders are delivered to HepsiJET within 1–3 business days after payment confirmation is received. The general delivery time is a maximum of 30 days.

Delivery Point
Delivery is made to the address specified by the BUYER during the order. The SELLER is not responsible if the third party designated by the BUYER does not accept the delivery.

Delivery Responsibility
The SELLER is responsible for any loss and damage that may occur until the goods are delivered to the BUYER or the person designated by the BUYER.

If the BUYER requests a carrier other than the carrier designated by the SELLER, any loss and damage after the delivery of the goods to this carrier shall be borne by the BUYER.

Shipping Fee
Delivery fees are specified during the order. For orders over 1500 TL within Turkey, shipping is free.

6. RIGHT OF WITHDRAWAL

The BUYER can exercise the right of withdrawal within 14 days without giving any reason and without paying any penalty clause.

Start of the Period
- Single product: the day the product is received
- Multi-part products: delivery of the last part
- Regular delivery: the first delivery day.
The BUYER can also exercise the right of withdrawal before delivery.

Withdrawal Notification
Can be sent via the following ways:
- Withdrawal Form on tugba.com,
- Written declaration to the SELLER's address,
- iletisim@tugba.com e-mail address.

The SELLER immediately notifies the BUYER that the withdrawal notification has been received.

Use of the Product
The BUYER is not responsible for changes that occur as long as the product is used in accordance with its operation, technical specifications, and usage instructions. The BUYER is responsible for loss of value due to inappropriate use.

7. RETURN PROCESS AND CARRIER

The carrier designated by Tugba.com for returns is Yurtiçi Kargo.

- No return fee is requested from the BUYER for returns made using Yurtiçi Kargo's free return code.
- If Yurtiçi Kargo does not have a branch at the BUYER's location, the BUYER can send the item with any cargo company with payment on delivery.
- If sent with a different carrier despite the presence of a branch, return costs shall be borne by the BUYER.

The BUYER must send the product to the SELLER within 10 days from the date they exercised their right of withdrawal.

The SELLER, within 14 days from the date the withdrawal notification reaches them, shall;
- refund the product price,
- and if any, delivery costs
in a manner appropriate to the payment method used by the BUYER.

The bank's process for updating credit card refunds is not the responsibility of the SELLER.

8. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

According to the Regulation, the right of withdrawal cannot be exercised in the following cases:
a) Goods whose price varies depending on financial markets
b) Products produced specifically for the BUYER
c) Goods that are perishable or may expire quickly
d) If the packaging of products unsuitable for return due to hygiene has been opened
e) Goods that are mixed with other products and cannot be separated
f) Opened packages of books, digital content, computer consumables
g) Periodicals (newspapers, magazines, etc.)
h) Services to be performed on specific dates such as accommodation, transportation, car rental, food and beverage supply, etc.
i) Services performed instantly in electronic environment
j) Services initiated with the BUYER's approval before the withdrawal period expires
k) Vehicles subject to registration and UAVs
l) If the packaging of phones, tablets, computers, and smartwatches has been opened
m) Sales made through live auction
n) If the installation has been completed for products requiring installation by the seller

9. COMPLAINT AND APPLICATION METHODS

The BUYER can submit all requests regarding orders, delivery, products, or return processes via:
- contact form,
- iletisim@tugba.com,
- 0850 302 64 64

In case of dispute;
- Consumer Arbitration Committees at the consumer's domicile or where the transaction was made,
- Consumer Courts for disputes above the specified value
are authorized.

10. OTHER PROVISIONS

- This Pre-Information Form is an integral part of the Distance Sales Contract.
- The form and contract are sent to the e-mail address provided by the BUYER.
- The SELLER is obliged to keep records related to the information for 3 years.

DATE: …………………

The BUYER declares that they have read and accepted all terms by approving this Pre-Information Form electronically.