KVKK Clarification Text
PERSONAL DATA PROTECTION POLICY
As Sarmaşık Giyim İnş. Gıda Elek. San. Dış Tic. Paz. A.Ş. , we process your personal data lawfully in accordance with the Law No. 6698 on the Protection of Personal Data (“KVKK”), acting as the Data Controller.
This policy applies to our customers, visitors, users, and all individuals associated with our Company.
1. Data Controller Information
Sarmaşık Clothing Construction Food Electronics Industry Foreign Trade Marketing Inc.
Address: Ehlibeyt Mah. Tekstilciler Cad. No:25/B Inner Door No:2, Çankaya / ANKARA
Postal Code: 06520
Phone: 0312 472 29 87
Capital VD: 751 042 4885
KEP: wrapsikgiyim@hs02.kep.tr
Customer Service: 0850 302 64 64
Opening Hours: Weekdays 08:30 – 17:30
Email: iletisim@tugba.com
2. Personal Data Processed
Your personal data may be processed, including the following:
• Name, surname, Turkish Republic ID number
• Phone number, address, email
• Payment and billing information
• Order and transaction history
• Website usage information, cookie records
• Call center voice recordings
• Security camera footage
3. Purposes of Processing Personal Data
Your personal data;
• Providing products and services, managing order processes
• Managing membership and customer account transactions
• Performing payment, billing, and delivery operations.
• Execution of customer service processes
• Marketing, campaign and information activities (with permission)
• Improving the website experience
• Managing logistics, supply, cargo, and operational processes.
• Fulfillment of legal obligations
They are processed for these purposes.
4. Method of Collecting Personal Data
Your personal data may be collected through automated or non-automated methods, verbally, in writing, or electronically, via our website, mobile applications, stores, social media accounts, customer service, cookies, shipping, and payment systems.
5. Storage and Security of Personal Data
Your personal data will be stored for the period stipulated by law or for the period necessary for the processing purpose. At the end of this period, your personal data will be deleted, destroyed, or anonymized.
Technical and administrative security measures are in place to protect your data from unauthorized access.
6. Transfer of Personal Data
Your personal data is processed in accordance with Articles 8 and 9 of the KVKK (Law on Protection of Personal Data);
• To business partners, suppliers and shipping companies
• To banks and payment institutions
• To call center service providers
• Legal and financial advisors
• To authorized public institutions and organizations
• Cloud and technical service providers
• To domestic and international business partners
It can be transferred to the extent required by the purpose.
7. Your Rights Under Article 11 of the Personal Data Protection Law (KVKK)
By applying to our company, you have the following rights:
• To find out whether your personal data is being processed
• Request information regarding processing, if applicable.
• To learn the purpose of processing and to question whether it is being used appropriately for that purpose.
• Knowing the third parties to whom it is transferred
• Requesting corrections if it is incomplete or incorrectly processed
• Request its deletion or destruction
• Requesting that third parties to whom the correction or deletion process has been communicated be notified.
• You have the right to object to an unfavorable outcome resulting from analysis by automated systems.
• Claim compensation in case you suffer damages.
8. Application Methods
You can submit your requests under the Personal Data Protection Law (KVKK) through the following channels:
• Written application: Ehlibeyt Mah. Tekstilciler Cad. No:25/B Inner Door No:2, Çankaya / ANKARA
• Notary
• KEP: wrapsikgiyim@hs02.kep.tr
• Email: iletisim@tugba.com (valid only for applications submitted from your registered email address)
Our company will evaluate your applications in accordance with Article 13 of the Personal Data Protection Law (KVKK).