Cancellation and Refund Policy
Returns and exchanges are not accepted for overseas orders. For this reason, we recommend that you consult our size chart before placing your order. Customs tax etc. in international transfers. Additional charges are the buyer's responsibility. You can contact our customer representative for all kinds of sharing, questions, problems or suggestions about Tuğba products.
Tugba Customer Service
[email protected] +90850 302 64 64
Delivery and Cargo Tugba.com ships all over the world! We offer fast and efficient worldwide delivery to almost anywhere! Please make sure the shipping address is complete and correct, because we cannot reroute orders once they reach you. Please allow 1-2 business days from the time your order is first placed for your order to be shipped and packaged. Our deadline for same day cargo is Monday – Friday (Eastern European Time Zone) 15:00. Orders placed after the end of the daily working hours or on the weekend will be shipped the next business day. Your orders are sent via Aramex. The confirmation e-mail address of the products you have purchased will be sent to your address. In case of a problem with the order, the online team will notify the customer by e-mail. For all your questions and comments; Phone: +90850 302 64 64. Email: [email protected] Important Note: It is accepted that all costs and taxes that may occur at the customs with the order will belong to the buyer.
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